Privacy Policy

Terms and Conditions

Refund policy
Faulty Items
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.gov.uk/consumer-protection-rights  If you do receive a faulty item, please follow one of the procedures outlined on the how to return an item page.

Exclusions
Please note certain items cannot be returned, unless the Trust is at fault. These are personalised or engraved items and worn clothing.

Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for other products of equal or larger cost with the balance then payable.

Returning Goods

You can return items to us free of charge – the card you used to pay will be refunded within 28 days.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition, including immediate packaging.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.gov.uk/consumer-protection-rights

Delivery Policy

For UK purchases, orders placed Monday to Thursday should arrive in 2 – 3 days (excluding Sundays).
Orders placed on Friday or at the weekend should arrive within 2 – 4 days (excluding Sundays).

Payments by cheque – we have to wait for the delivery of your cheque before activating delivery, but once received the above delivery timings apply.

For overseas delivery, alonger period is required, but if your product is not received within 14 working days, please contact us for tracking.

Privacy Policy

A1 Steam Locomotive Trust (”We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is The A1 Steam Locomotive Trust, Darlington Locomotive Works, Hopetown Lane, Darlington. DL3 6RQ
Our nominated representative for the purpose of the Act is the Managing Director of The A1 Steam Locomotive Trust.

1. Information we may collect from you
We may collect and process the following data about you:
Information that you provide by visiting our site. This includes information provided at the time of registering with us (if applicable), or when providing feedback. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out with us and of the fulfilment of your orders.
Details of your visits to our site may include, but not be limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP addresses and cookies
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.

3. Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use industry standard procedures and security features to try to prevent unauthorised access.

4. Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we may contact you by e-mail or letter with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) may contact you by electronic means or letter if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let the representative taking your order know or tick the relevant box situated on the order confirmation form.

5. Disclosure of your information
We may disclose your personal information to any member of our group, which means subsidiaries, or the holding company both as defined in section 1159 of the Companies Act 2006 (as may be amended or re-enacted from time to time), or to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of A1 Steam Locomotive Trust, our group companies, subsidiaries, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes (if any) on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.

9. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to